Matt Knits
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Frequently Asked Questions (FAQs)

General Information | ProductsShipping / Payment | Technical/Web Issues

PLEASE EMAIL ANY QUESTIONS BEFORE YOU MAKE YOUR PURCHASE THROUGH OUR WEBSITE.

Frequently Asked Questions

General Information

Q: What is Mattknits.com?

A: Mattknits.com is a family owned and operated business. This website has been inspired by an autistic young man named Matthew Yee. Matthew has a strong desire and talent for knitting and would like to share it with others who also enjoy knitting.

Q: What is autism?

A: Please move your mouse over to the "Resources" menu and click under "Autism Links."

Q: How has autism affected Matthew?

A: Please read the "About Us" link or visit our blog page.

Q: Do you have any recommendations or preferences on specific knitting websites?

A: Please move your mouse over to the "Resources" menu and click under "Matthew's Favorite Knitting Links."

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Products

Q: Can Matthew create customized designs on any of the knitted hats and scarves?

A: Matthew can create some customized designs, but we CANNOT accept any customer requests. We only sell certain hats and scarves that he would like to knit.

Q: Do you sell ONLY hats and scarves on your website?

A: Yes, we only sell hats and scarves on our website at this time. Matthew can knit other items, but we are only selling his hand knitted hats and scarves. Additional knitting projects may be added to this website depending on the number of projects Matthew is willing to create.

Q: Do you sell only adult size or only child size hats and scarves?

A: We are currently selling only adult size hats and scarves on this website; however Matthew has created child size hats and scarves in the past. He may be considering to sell child size hats and scarves in the future. 

Q: I have purchased a hand knitted hat or scarf from you, but the item does not work for me. Can I return it?

A: Due to the nature of the items, all hand knitted products are sold AS-IS and are NOT RETURNABLE. For more information about returns, please visit our Return Policy

Q: How do I properly care for your hand knitted hats and scarves?

A: The majority of the skeins that Matthew uses to knit his hats and scarves are typically made of the following materials: Cotton, Acrylic, and Polyester. Some of the items can be used to machine wash and hung dry, however, if we do not specify how to care for the item, we recommend hand washing your product with mild soap and water and air drying it on a flat surface.

Q: How can I search for products on your website?

A: All of our hand-knitted products listed on our website are listed under a Products catalog database. You can an view it by clicking "All Products" under the "Products" menu or click either the hats and/or scarves links, which is also listed under "Products".  

You can now use the Google® search box on our entire website (located on the top right of the page) to search for products or to surf on the Web. 

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Shipping and Payment

Q: What shipping methods do you use to ship your hand knitted products?

A: We use two shipping carriers to ship our hand knitted products - The U.S. Postal Service and Federal Express.

Q: Where will my hand knitted product ship from?

A: We are located in Phoenix, Arizona, U.S.A. All of our products will be shipped only from that location.

Q: When will my hand knitted products arrive?

A: Shipping times are variant depending on the service purchased from the shipping carrier and when the payment has been received. For example, if you purchase a hand knitted hat using Standard (or First Class shipping), the item may take up to 3 - 5 business days (depending on your location), but if a buyer chooses Expedited (or Priority shipping), the item may take up to 2 - 3 business days.

Q: Do you offer international shipping?

A: Yes, we ship worldwide. The most common shipping methods used for International packages are First Class Mail International and Priority Mail International. First Class Mail International does not include insurance, but only a Certificate of Mailing, whereas Priority Mail International includes tracking and insurance.

Q: Do you offer international shipping through both shipping methods?

A: Yes, but it depends on the shipping rates and the country of destination. For example, if Federal Express charges higher shipping costs, then we will ship it through the U.S. Postal Service and vice versa.

Q: If I purchase more than one item, do you combine shipping?

A: Yes, if you decide to purchase more than one item from our website, we will be happy to combine the shipping costs to save you money.

Q: What payment methods do you accept?

A: We only accept PayPal on all orders made through this website. We do NOT accept the following:

  • MONEY ORDERS
  • PERSONAL AND CASHIER'S CHECKS
  • FOREIGN and INTERNATIONAL CURRENCIES

If you send any of the listed methods above, it will be sent back to you, NO EXCEPTIONS!

Q: I have sent a PayPal payment using an e-Check. Why has my item not been shipped right away?

A: PayPal usually takes about 4 - 6 business days for e-Checks to clear. We will ship the item within 1 - 2 business days after we have received the e-mail notice from PayPal stating that your e-Check has cleared.

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Technical and Web Issues

Bookmarks 

Q: I tried to bookmark your website but it is not working. Why?

A: It is possible that your Internet browser does not support the JavaScript code that creates the bookmark. If you are using Internet Explorer (IE 8+), Mozilla Firefox 30.0+, Google Chrome, or Opera 10+, there should be no problems bookmarking this website.  If it still doesn't work, please visit your Internet browser "Help" window to manually add this website to your favorites, or visit the links below: 

Q: I was trying to bookmark a specific web page on your website, but your home page was bookmarked instead. How do I bookmark that page? 

A: The bookmark on every web page on this website is automatically set to bookmark the home page. If you really want to bookmark only a specific page on this website, please consult your browser's "Help" menu to manually bookmark that page. 

RSS 

Q: What is RSS?

A: RSS stands for "Really Simple Syndication." It is a type of format for Internet users to get frequently updated content on the spot, including blog entries, podcasts, news headlines, and other sources of information. 

Many websites on the Internet typically have a RSS button or XML button  link to identify the feed. 

Q: How can I read RSS feeds?

A:   If you use an Internet browser, such as Internet Explorer or Mozilla Firefox, you can either click on the "Feeds" button or the "Subscribe to this page" link.  You can also subscribe to an RSS feed using an RSS reader.

If you would like to know more about RSS or how to create an RSS feed, please visit the following websites: 

Other Web Related Issues

Q: Can your website be viewed on Windows 10 using Microsoft Edge? 

A: This website has been tested and displays perfectly on Microsoft Edge. 

Q: Can your website be viewed on a smartphone or tablet? 

A: Yes, there is a mobile version of this website; however changes will be made using Bootstrap in the near future. 

Q: Why is your webpage being displayed differently when I use IE 8 or 9? 

A: The standards for both Internet Explorers 8, 9, and 11 are different. This may be a compatibility issue - for IE 11, go to "Tools -> Compatibility View Settings", enter our website and click "Add". Afterwards, you may need to hit your refresh button. If there's another display issue, the webmaster will fix it as soon as possible. 

Q: I wanted to play one of your online games but it would not load. Can you fix it? 

A: It is possible that your Internet browser does not support the JavaScript code that allows the game to load.  Please visit your browser's "Help" menu on how to enable script codes. 

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